Shipping policy
Shipping Policy
Thank you for shopping with Jolly Junction! Every piece is printed just for you by our US print partners, so here is everything you need to know about when your order ships and when it should arrive.
Processing time (we make it, then we ship it)
- Most items: printed and packed in 2–5 business days.
- Personalized items (names, family titles): made to order and printed in 3–5 business days. Please double-check spelling, since we print exactly what you type.
- During peak season (mid-November to December), production can take up to 7 business days.
- Business days are Monday–Friday, not counting US holidays.
Shipping methods and delivery times (US)
| Method | Delivery time after it ships |
|---|---|
| Economy | 4–8 business days |
| Standard | 2–5 business days |
Your total wait = processing time + delivery time. You'll get a tracking link by email as soon as your order ships. If your order has items from different print partners, they may arrive in separate packages at no extra cost.
Shipping costs
- FREE shipping on orders of $50 or more shipped anywhere in the US, including Alaska, Hawaii and US territories.
- Orders under $50, and orders outside the US: shipping is calculated at checkout based on your items and method (starting at $4.90).
🎄 Holiday order-by dates (2026)
To give your gifts the best chance of arriving on time, please order by these dates (US, contiguous 48 states):
| Holiday | Personalized items | All other items |
|---|---|---|
| Thanksgiving (Nov 26) | Order by Tue, Nov 10 | Order by Tue, Nov 10 |
| Hanukkah (begins evening of Fri, Dec 4) | Order by Mon, Nov 16 | Order by Wed, Nov 18 |
| Christmas, Economy shipping | Order by Tue, Dec 1 | Order by Thu, Dec 3 |
| Christmas, Standard shipping | Order by Sun, Dec 6 | Order by Tue, Dec 8 |
- Alaska, Hawaii, Puerto Rico and US territories: please order 2 days earlier than the dates above.
- Canada: order by Tue, Dec 1. All other countries: order by Fri, Nov 20.
- Orders placed after these dates are still made with love but may arrive after the holiday. These dates are our best guidance based on our print partners' and USPS's published holiday schedules, not a guarantee, as carriers get very busy in December.
International shipping
We ship to select countries, including Canada, the UK, much of Europe, Australia and Japan. Rates and delivery estimates are shown at checkout. Customs duties, taxes or import fees are the buyer's responsibility.
Address accuracy
Please check your shipping address carefully. Because orders go into production quickly, we can only change an address within 12 hours of ordering. If a package is returned due to an incorrect or incomplete address, we're happy to reship it, but the buyer pays the new shipping cost.
Lost, stolen or damaged packages
- Damaged or misprinted? Email us within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a refund.
- Lost in transit? If tracking hasn't updated in 10 business days, contact us and we'll work with the carrier and our print partner to make it right.
- Marked delivered but not received? Please check with neighbors and your local post office first, then contact us. We'll help file a carrier claim, but we can't be responsible for packages stolen after confirmed delivery.
Returns on personalized items
Because personalized items are made just for you, we can't accept returns or exchanges for change of mind, wrong size or buyer spelling errors. If we make a mistake or your item arrives damaged or defective, we'll replace it free of charge. For non-personalized items, see our Refund Policy.
Questions?
We're happy to help! Email us at knotstranded@gmail.com and we'll reply within 1–2 business days.
Jolly Junction · KnotStranded LLC 2108 N St, Ste N, Sacramento, CA 95816